How do I Click here to see, Library Reopening – Frequently Asked Questions

• Public libraries in Lancaster County will reopen with limited services as the County moves from Yellow to Green. The health and safety of patrons and staff are of highest importance, therefore not all services will be immediately available when libraries reopen, consistent with recommendations from the PA Office of Commonwealth Libraries. 
• Not all libraries will be able to reopen or reopen with full services or hours.  Please check with your local library before visiting.  Hours and services maybe subject to change at any time as safety, regulations, and guidelines change. 

• Yes! We reactivated placing holds on books and materials (books, CD’s, DVD’s, etc.) through our library catalog website.
• Due to COVID-19, please contact the Pickup Location Library for information about hours and procedures for pickup. They may differ from pre-pandemic hours and procedures.
• You can still place a hold on all OverDrive eBooks and audiobooks.

• Please contact your local library first before picking up your hold. They may differ from pre-pandemic hours and procedures.
• For further questions, contact your local library first by phone or email.
• If you are unable to reach your local library, please contact the Library System of Lancaster County for further assistance.

• All holds placed before the library closures on March 13 are now cancelled. Unfortunately, this decision was necessary in order to reopen library services. Due to the limitations of the library database software, there was no easy way to fulfill patron holds while allowing for the safe and timely handling of library materials. We regret any inconvenience this causes you.
• For further questions, contact your local library first by phone or email.
• If you are unable to reach your local library, please contact the Library System of Lancaster County for further assistance.

• Please contact your local library first.
• If your local library is unable to issue you a card at this time.  Please contact the Library System of Lancaster County to apply for a library card.   
• In the ‘Your Message’ field of the form, indicate that you would like to apply for a library card. 

• Contact your local library first by phone or email and ask them if they can renew your library card.  
• If you are unable to reach your local library, please contact the Library System of Lancaster County for further assistance. 

• All library card expirations will be postponed until September 1st. 

• No email notices were sent during the library closures. You should be receiving new notices starting mid-July.
• Please check your spam and junk email folders for your email notices. Your email provider might label our email notices as spam

• Some libraries are now accepting the return of books and materials.  Please check with your local library first to see when and how you can return your library items.  If your local library bookdrop is still locked, you may return your items to another library that is open.  .  Please do not leave your items next to the bookdrop. 

• Any books and materials (books, CDs, DVDs, etc.) that were due 2/15/20 or later have been renewed to July 16th through July 31st. Your individual due dates may vary. Please check “My Account” at https://search.lancasterlibraries.org or check with your local library.  This is now your new due date for these books and materials. 
• You may have accrued fines on items that are due during the library closure.  Please contact your local library to resolve any issues with your library account. 

• Libraries are quarantining returned items for safety before checking them back into the library collection.  It may take several days for your books and items to register as checked in.  Your items will be backdated to the date you returned them so you won’t accrue any fines.  If you have specific questions about your checked-out items, please contact your local library.
  
• Do not renew items you returned to the library!  These items may still appear to be checked out on your account because they are in quarantine.  Renewing your returned items may incorrectly place a fine on your account.

1. Click the “MY ACCOUNT”link in the header. 

2. In the first box, enter your last name.

3. In the second box, enter your library card barcode number. This is the 14-digit number that appears on the back of your library card. Please enter the entire number, with no spaces.

4. In the third box, enter your PIN. (If you do not have a PIN, leave the field blank. You will be prompted to create one after you click SUBMIT.) See“How do I create my PIN?”for more information. If you forgot your pin, see “What if I forgot my PIN? Below to reset it. 

5. Click the SUBMIT button. You are now logged in to “My Account”. 

You will be prompted to create a PIN when you use My Account for the first time or when your PIN has been reset. 

• Type in your last name and barcode only (leave the PIN field blank). 
• Click the SUBMIT button. 
• You will be prompted to create and confirm your new PIN. 
• Enter the same PIN in each of the two spaces provided. 
• Click on the SUBMIT button. 
• You are now logged in to “My Account”. 

PIN Requirements: 

• You may use a combination of numbers and letters. 
• Do not use capital letters. 
• Do not use special characters, such as punctuation or other symbols. 
• You may not repeat a character 3 or more times (aaa, aaaa …). 
• You may not repeat a set of 2, 3, or 4 characters 2 or more times (abab, abcabc, abcdabcd…). 

1. Click the “MY ACCOUNT” link in the header. 
2. Click the Forgot Your PIN? Link. 
3. In the PIN Reset Request Form, enter your Last Name and library card barcode number. 
4. Click SUBMIT. Note: This form will not work if there is no e-mail address in your patron record. 
5. The following message will appear, “A message has been sent to the e-mail address we have on record for you. Please follow the instructions in that message to reset your PIN…” Click START OVER. 
6. The e-mail you receive should have the subject:
   Request to reset your library PIN and from:
   library-noreply@lancasterlibraries.org.
   Click on the provided link to go to the PIN Reset Form.  (This link is valid for 3 hours) 
7. In the PIN Reset Form, enter your Last Name, Barcode and your new PIN. Re-confirm your new PIN by entering it again. Click SUBMIT. 
8. You receive the message “Your PIN has been changed.” Click START OVER.