Issue: Item level holds
- Users cannot place item-level holds, which are items that are part of a series
(e.g. television series – Downton Abbey SEASON 2 DISC 3)
Reported: 9/4/2018
Fix: In Process
Issue: Cannot View Checked Out Items v 3.1.1
- Users are experiencing an error message when attempting to view checked out items in the “My Account” section
- “Your checked-out items cannot be displayed.”
- Users can still view these items from search.lancasterlibraries.org under the “My Account” section
Reported: 9/4/2018
Fix: Bug Fix
The developers of the app have fixed this bug, this is no longer a problem.
Issued: 2/4/2018
Issue: Update Error v 2.1.1
- Users are experiencing an error message when attempting to use MyLibrary! after updating to version 2.1.1
- “An error occured. If this problem persists, please contact the library askus@lancasterpubliclibrary.org“
- The update causes an issue with the cached login for the application which prompts the error message above when the user tries to access anything requiring their sign in
Reported: 1/12/2018
Fix: Reset Cached Login
- Sign out of My Account by touching the menu button at the top right-hand corner of your screen and touching “Sign Out”
- Sign back in by touching the menu button at the top right-hand corner of your screen and touching “Sign In”
- Enter your library card barcode number
- Enter your account PIN
- Touch “Sign in” button
- Test for error by touching “My Account” button
- If you still see the error message please proceed to the next set of directions
Reinstall MyLibrary! Application
- Exit the application if opened by double pressing the home button then swiping the application window
- Find the application icon on your screen, touch and hold on the icon until the “x” appears on the top left of the icon
- Touch the “x” to delete the application then press your home button to exit delete mode
- To reinstall find the application in your app store
- Search for “MyLibrary!”
- Touch the cloud button to download or “Get” button if available
- Once done open the application and touch “Agree” when ready
- Swipe to enter the library name
- Type “Lancaster”
- You should see an option for “Lancaster County PA Libraries” touch that option
- Sign in with your library barcode and PIN and touch the “Sign In” button
- Test for error by clicking the “My Account” button
- If this fails, please let your local library know or contact askus@lancasterpubliclibrary.org
Issued: 1/12/2018
Issue: Session Timeout v 2.0.0
- Users are experiencing a session timeout when opening the application on their device
- This means the user must login to their account every time they open MyLibrary!
- The standard timeout should be 60 days.
- This means every 60 days a user would need to sign in when opening the application
- The Innovative Development Team is working on resolving the issue
- Android devices are not affected
Reported: 11/16/2017
Fix: Update
Please update your MyLibrary! Application to Version 2.1.1 by going to the App Store and touching the Updates button in the bottom right-hand corner of your screen.
Issued: 11/29/2017