• – Click here for Library COVID Response – Frequently Asked Questions
Library System of Lancaster County
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What if I forgot my PIN?

  1. Click the “MY ACCOUNT” link in the header. 
  2. Click the Forgot Your PIN? Link. 
  3. In the PIN Reset Request Form, enter your Last Name and library card barcode number. 
  4. Click SUBMIT. Note: This form will not work if there is no e-mail address in your patron record. 
  5. The following message will appear, “A message has been sent to the e-mail address we have on record for you. Please follow the instructions in that message to reset your PIN…” Click START OVER. 
  6. The e-mail you receive should have the subject:
    Request to reset your library PIN and from:
    library-noreply@lancasterlibraries.org.
    Click on the provided link to go to the
    PIN Reset Form.  (This link is valid for 3 hours) 
  7. In the PIN Reset Form, enter your Last Name, Barcode and your new PIN. Re-confirm your new PIN by entering it again. Click SUBMIT. 
  8. You receive the message “Your PIN has been changed.” Click START OVER. 

Contact Information

Library System of Lancaster County
1866 Colonial Village Lane, Suite 107
Lancaster, PA 17601

Phone: 717-207-0500
Fax: 717-207-0504

Click here for contact form

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How Do I

  • – Click here for Library COVID Response – Frequently Asked Questions
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