MyLibrary! Help

mylibrary logo

What is MyLibrary! ?

MyLibrary! is our new mobile app. You can search the library catalog, change your library account information, place holds, and more from your phone or tablet!

 

Install MyLibrary!

iOS Mobile Devices

1. Touch the Download button
2. Touch the Get button
3. You may be prompted for your Apple ID password or fingerprint
4. Once approved the download/install will begin
Download

Android Mobile Devices

1. Touch the Download button
2. Touch the Install button
3. You may be prompted for your Google ID password or fingerprint
4. Once approved the download/install will begin
Download

Windows Mobile Devices Not Supported

Setup MyLibrary!

First Use

1. Once installed, find and touch the MyLibrary! app
2. Read and agree to the License Agreement
3. Touch Accept and Continue
4. Swipe left
5. Type Lancaster and touch Lancaster County PA Libraries
6. Type your library card barcode
7. Type the pin associated with your library card
8. Touch Sign In
If you have trouble with your sign in,
contact your local library

Known Issues

iOS Mobile Devices

Issue: Item level holds 

  • Users cannot place item-level holds, which are items that are part of a series
    (e.g. television series – Downton Abbey SEASON 2 DISC 3)

Reported: 9/4/2018

Fix: In Process – Waiting on developers

Android Mobile Devices

Issue: Item level holds 

  • Users cannot place item-level holds, which are items that are part of a series
    (e.g. television series – Downton Abbey SEASON 2 DISC 3)

Reported: 9/4/2018

Fix: In Process – Waiting on developers

PIN help

Don’t have a PIN?

  1. Go to http://search.lancasterlibraries.org/
  2. Click the login link
  3. Fill in the first two fields (Last Name and Barcode)
  4. Leave the PIN field blank and click the submit button
  5. You will be prompted to create a PIN

Forgot your PIN?

  1. Go to http://search.lancasterlibraries.org/
  2. Click the login button
  3. Click Forgot PIN
  4. Fill in the information and submit the form
  5. An email will be sent to the email address associated with your library account
  6. Follow the instructions to reset your PIN

If you do not have an email associated with your library account – contact your local library for assistance.

Still Need Help?

Click on the CHAT box in the lower right-hand corner of your screen to get assistance.