Issue: Item level holds
- Users cannot place item-level holds, which are items that are part of a series
(e.g. television series – Downton Abbey SEASON 2 DISC 3)
Reported: 9/4/2018
Fix: In Process
Issue: Cannot View Checked Out Items v 3.1.1
- Users are experiencing an error message when attempting to view checked out items in the “My Account” section
- “Your checked-out items cannot be displayed.”
- Users can still view these items from search.lancasterlibraries.org under the “My Account” section
Reported: 9/4/2018
Fix: Bug Fix
The developers of the app have fixed this bug, this is no longer a problem.
Issued: 2/4/2018
Issue: Update Error v 2.1.1
- Users are experiencing an error message when attempting to use MyLibrary! after updating to version 2.1.1
- “Unknown Error – see platform patron log for details”
- Users are also seeing a message telling them another update is available even thought they are up to date
Reported: 1/16/2018
Fix: Reinstall MyLibrary! Application
- Exit the application if opened by double pressing the home button then swiping the application window
- Find the application icon on your screen, touch and hold on the icon until the “x” appears on the top left of the icon
- Touch the “x” to delete the application then press your home button to exit delete mode
- To reinstall find the application in your app store
- Search for “MyLibrary!”
- Touch the cloud button to download or “Get” button if available
- Once done open the application and touch “Agree” when ready
- Swipe to enter the library name
- Type “Lancaster”
- You should see an option for “Lancaster County PA Libraries” touch that option
- Sign in with your library barcode and PIN and touch the “Sign In” button
- Test for error by clicking the “My Account” button
- If this fails, please let your local library know or contact askus@lancasterpubliclibrary.org
Issued: 1/16/2018