Android Mobile Devices

Issue: Item level holds 

  • Users cannot place item-level holds, which are items that are part of a series
    (e.g. television series – Downton Abbey SEASON 2 DISC 3)

Reported: 9/4/2018

Fix: In Process

Issue: Cannot View Checked Out Items v 3.1.1

  • Users are experiencing an error message when attempting to view checked out items in the “My Account” section
    • “Your checked-out items cannot be displayed.”
  • Users can still view these items from under the “My Account” section

Reported: 9/4/2018

Fix: Bug Fix

The developers of the app have fixed this bug, this is no longer a problem.

Issued: 2/4/2018

Issue: Update Error v 2.1.1

  • Users are experiencing an error message when attempting to use MyLibrary! after updating to version 2.1.1
    • “Unknown Error – see platform patron log for details”
  • Users are also seeing a message telling them another update is available even thought they are up to date

Reported: 1/16/2018


Fix: Reinstall MyLibrary! Application

  • Exit the application if opened by double pressing the home button then swiping the application window
  • Find the application icon on your screen, touch and hold on the icon until the “x” appears on the top left of the icon
  • Touch the “x” to delete the application then press your home button to exit delete mode
  • To reinstall find the application in your app store
    • Search for “MyLibrary!”
    • Touch the cloud button to download or “Get” button if available
  • Once done open the application and touch “Agree” when ready
  • Swipe to enter the library name
  • Type “Lancaster”
  • You should see an option for “Lancaster County PA Libraries” touch that option
  • Sign in with your library barcode and PIN and touch the “Sign In” button
  • Test for error by clicking the “My Account” button

Issued: 1/16/2018